Privacy Policy

Effective Date: 20/12/2025

1. Introduction

Avid Organics Pvt. Ltd. ("Avid Organics", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies globally and is designed to comply with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and India's Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Data Controller

The data controller responsible for processing your personal data is:

Avid Organics Pvt. Ltd.
409/410, Sears Towers, Sevasi
Vadodara, Gujarat 391101, India
Email: info@avidorganics.net

Our subsidiaries, Avid Organics America Inc. and Avid Organics Europe B.V., act as data processors on behalf of Avid Organics Pvt. Ltd. when handling personal data.

3. Information We Collect

3.1 Information You Provide

We collect personal data that you voluntarily provide when you:

• Register for an account on our website
• Subscribe to our newsletter
• Submit enquiries through our contact forms
• Apply for job positions through our careers portal
• Engage in business transactions with us

This information may include your name, email address, phone number, company name, job title, postal address, and any other information you choose to provide.

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

1. IP address
2. Browser type and version
3. Operating system
4. Date and time of access
5. Pages visited and navigation patterns
6. Referring website
7. Device identifiers

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognise your browser, remember your preferences, and improve your browsing experience.

4.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality and cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
Marketing Cookies: Used by our marketing automation tools to deliver relevant content.
Social Media Cookies: Enable social media sharing and embedded content functionality.

4.3 Google Analytics

We use Google Analytics to analyse website traffic. Google Analytics uses cookies to collect anonymised data about your visit. We have enabled IP anonymisation to protect your privacy. The following cookies may be set:

1. _ga: Distinguishes users. Expires after 2 years.
2. _gid: Distinguishes users. Expires after 24 hours.
3. _gat: Throttles request rate. Expires after 1 minute.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Upon your first visit, you will be presented with a cookie consent banner allowing you to manage your preferences.

5. How We Use Your Information

We process your personal data for the following purposes:

• Account Management: To create and manage your user account.
• Communication: To respond to your enquiries and provide customer support.
• Newsletter and Marketing: To send you newsletters and promotional materials (with your consent).
• Recruitment: To process job applications and manage the hiring process.
• Business Operations: To process orders, manage payments, and fulfil contractual obligations.
• Website Improvement: To analyse usage patterns and enhance our website.
• Legal Compliance: To comply with applicable laws and regulations.
• Security: To protect our website, systems, and users from fraudulent or malicious activity.

6. Legal Basis for Processing (GDPR & DPDP Act)

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent (e.g., newsletter subscriptions, marketing communications).
• Contractual Necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request.
• Legal Obligation: Where processing is necessary to comply with legal requirements.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.

7. Data Sharing and Disclosure

We may share your personal data with:

• Group Companies: Our subsidiaries (Avid Organics America Inc. and Avid Organics Europe B.V.) for operational purposes.
• Service Providers: Third-party vendors who provide services on our behalf, including hosting (Hostinger), analytics (Google), and marketing automation platforms.
• Social Media Platforms: When you interact with social media plugins on our website.
• Legal Authorities: When required by law or to protect our legal rights.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including India, the United States, and the European Union. When transferring data internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers
• Compliance with applicable data protection laws in each jurisdiction

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods vary based on the type of data and purpose of processing:

• Account Data: Retained for the duration of your account and for a reasonable period thereafter.
• Transaction Data: Retained as required by applicable tax and commercial laws.
• Job Applications: Retained for the duration of the recruitment process and deleted thereafter unless you consent to longer retention.
• Server Logs: Automatically deleted or anonymised after 14 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

11.1 Rights Under GDPR (EU Residents)

• Right of Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your data ("right to be forgotten").
• Right to Restrict Processing: Request limitation of processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

11.2 Rights Under CCPA (California Residents)

• Right to Know: Know what personal information we collect, use, and disclose.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information).
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

11.3 Rights Under DPDP Act (India Residents)

• Right to Access: Obtain information about your personal data being processed.
• Right to Correction and Erasure: Request correction or erasure of your personal data.
• Right to Grievance Redressal: Lodge complaints regarding data processing.
• Right to Nominate: Nominate another person to exercise your rights in case of death or incapacity.

12. Newsletter and Marketing Communications

If you subscribe to our newsletter, we will use a double opt-in process to confirm your subscription. You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. We store subscription data (including timestamp and IP address of confirmation) for compliance purposes.

13. Job Applications

When you apply for a position through our careers portal, we process your personal data solely for recruitment purposes. This includes your CV, contact details, work history, and any other information you provide. Access to applicant data is restricted to relevant HR personnel and hiring managers. We delete application data after the recruitment process concludes unless you consent to retention for future opportunities.

14. Third-Party Links and Social Media

Our website may contain links to third-party websites and social media plugins. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. Social media plugins may collect data about your visit even if you do not interact with them.

15. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Avid Organics Pvt. Ltd.
409/410, Sears Towers, Sevasi
Vadodara, Gujarat 391101, India
Email: info@avidorganics.net

18. Supervisory Authority

If you are located in the European Union and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

If you are located in India, you may lodge complaints with the Data Protection Board of India once established under the DPDP Act, 2023.